We do not accept cancellations or exchanges after an order has been completed.
We do not accept changes in order details such as size or color difference.
Exchanges and returns are accepted only if the delivered product is different from your order or defective.
Please note that we may have to issue a refund instead of an exchange if the product is out of stock.
For exchanges and returns, please contact us within 7 days from the delivery date. After 7 days, the item will not be eligible for exchange or return.
Sale items are not eligible for returns or exchanges.

In addition, we will not accept returns or exchanges if any of the following conditions apply. We kindly ask for your understanding.
・If you return the item without prior notice
・Items that have been damaged, defaced, repaired, processed, washed or cleaned by the customer
・Items that have been used or worn at least once
・Items purchased outside of this site
・Items with tags, labels, etc. removed
・Items such as shoe boxes, item boxes (bags), and accessories that have been damaged, defaced, or lost
・Incomplete items (Only a part from a set of items)
・If the shipping label is directly attached to the shoe box or product box (bag)

Faulty items
If the delivered item is faulty or different from the ordered item, please contact Customer Support.
However, please note that we will not be able to respond to your request in the following cases.
・Items that have been used outdoors
・Items that have lost accessories
・Items that have been defaced or damaged by the customer
・If the condition of the item at the time of return is significantly different from that at the time of delivery (including the box and accessories)
・If the shipping label is directly attached to the shoe box or product box (bag)

How to return
Please contact Customer Support.
1.If the delivered product is different from your order or defective, contact us within 7 days from the delivery date. After 7 days, the product will not be eligible for exchange or return.
2.Send us the photos we requested by e-mail. We will check the photos carefully and let you know if we are able to accept the return.

How to exchange
Please contact Customer Support. 1.If the delivered product is different from your order or defective, contact us within 7 days from the delivery date. After 7 days, the product will not be eligible for exchange or return. Please note that we may have to issue a refund instead of an exchange if the product is out of stock.
2.Send us the photos we requested by e-mail. We will check the photos carefully and let you know if we are able to accept the exchange.

Refund
Refunds on this site are processed by Global-e.
Please refer to Global-e's TERMS OF SALE for more information.

During the checkout process, duties and taxes will be calculated for shipping to your country (for supported countries only) based on the items in your shopping cart.
If there are duties and taxes for your order, you can choose to prepay them during the checkout and you will be guaranteed that no other charges or fees will be added to your order.Please note that this applies to individual orders only and not to multiple orders.
If you choose not to prepay, you will be liable for paying any duties, taxes and fees when you receive the order.

Guidelines and Limitations for Prepaid Customs Duty Services
You may be required to pay additional customs duties upon delivery despite choosing the prepay service. Please note we are not able to compensate you for the possible reasons below.
For certain countries including the United States:
・If the total order value exceeds 2,500 USD, it may be classified as a B2B transaction, triggering standard customs clearance. Our service is designed for B2C purposes and utilizes simplified customs procedures.
・Multiple shipments arriving at customs simultaneously could result in the consolidation of their values, potentially triggering standard customs clearance. If needed, please contact our customer support team to arrange a customized shipping schedule.

Important
If standard customs clearance is required, the courier agent may contact you for additional information, such as an Importer Number (EIN), Social Security Number (SSN) or other information. Please provide the requested details promptly to avoid delays.
Failure to provide the required information may result in the shipment being returned. Any direct costs incurred from such a return will be the customer’s responsibility.

Global-e, with whom we are affiliated, offer many other local payment methods that are used in your country.
During the checkout process the supported payment methods that you can use will be displayed.