We do not accept cancellations or exchanges after an order has been completed. 

We do not accept changes in order details such as size or color difference.

Exchanges and returns are accepted only if the delivered product is different from your order or defective. 

Please note that we may have to issue a refund instead of an exchange if the product is out of stock.

For exchanges and returns, please contact us within 7 days from the delivery date. After 7 days, the item will not be eligible for exchange or return.

Sale items are not eligible for returns or exchanges.

In addition, we will not accept returns or exchanges if any of the following conditions apply. We kindly ask for your understanding.
・If you return the item without prior notice
・Items that have been damaged, defaced, repaired, processed, washed or cleaned by the customer
・Items that have been used or worn at least once
・Items purchased outside of this site
・Items with tags, labels, etc. removed
・Items such as shoe boxes, item boxes (bags), and accessories that have been damaged, defaced, or lost
・Incomplete items (Only a part from a set of items)
・If the shipping label is directly attached to the shoe box or product box (bag)

Faulty items

If the delivered item is faulty or different from the ordered item, please contact Customer Support.

However, please note that we will not be able to respond to your request in the following cases.
・Items that have been used outdoors

・Items that have lost accessories

・Items that have been defaced or damaged by the customer

・If the condition of the item at the time of return is significantly different from that at the time of delivery (including the box and accessories)

・If the shipping label is directly attached to the shoe box or product box (bag)

How to return

Please contact Customer Support.

1.If the delivered product is different from your order or defective, contact us within 7 days from the delivery date. After 7 days, the product will not be eligible for exchange or return.

2. Send us the photos we requested by e-mail. We will check the photos carefully and let you know if we are able to accept the return.

How to exchange
Please contact Customer Support.

1.If the delivered product is different from your order or defective, contact us within 7 days from the delivery date. After 7 days, the product will not be eligible for exchange or return. Please note that we may have to issue a refund instead of an exchange if the product is out of stock.

2. Send us the photos we requested by e-mail. We will check the photos carefully and let you know if we are able to accept the exchange.

Customer Returns
International Returns (Customer Convenience)
In case of returns due to reasons other than defects or wrong items, 
return shipping costs, customs duties, import taxes, and other related charges 
may be the responsibility of the customer, depending on the regulations of the destination country.

Refund
Refunds on this site are processed by Global-e. 

Please refer to Global-e's TERMS OF SALE for more information.

Global-e, with whom we are affiliated, offer many other local payment methods that are used in your country.

During the checkout process the supported payment methods that you can use will be displayed.

For international shipping, we use DHL along with Global-E's customs/duties prepay service (DDP).

We ship to over 100 countries.

To check if we ship to your country, click the flag icon at the top-right corner of our website and select your country from the drop-down menu.

If your country is not listed, shipping to your location is currently unavailable.

* Certain items may be restricted from shipping to specific countries due to regulations.

* If your shopping cart contains any restricted items, you will receive a notification during checkout prompting you to remove them.

* You will not be able to complete checkout if your cart includes restricted items

Please note that if the product is found to be defective before shipping, the order may be cancelled.

Shipping information changes can only be accepted for orders placed prior to shipment processing.
Once the shipping process has started, we will not be able to accept changes.

Shipping Fees
International shipping costs are calculated based on a number of factors including the number of items you are purchasing, the weight of the items and the destination country / region, during the Global-e checkout process.
If you'd like to get an estimate before placing your order, please place the desired items in your shopping cart and "proceed to Checkout".
Once your shipping address is entered, you will see an itemized description of costs.

Delivery Time
The shipping fee will be calculated with size, weight, and the destination country, and will be shown before your checkout.
The order will be shipped within 1 to 3 business days from the date of your order.
Please keep in mind that delivery times can vary depending on the product/service chosen and origin/destination; from 2-3 days for neighboring countries and up to 20 days for countries with long distances from Japan.
Once your order has been shipped, you will receive an order shipping confirmation via email along with your tracking information.
In order to find out where your order is, please click on "order tracking" in the confirmation email.

Redelivery

If you are not at home during delivery and need redelivery, please contact the shipping company promptly.

Please note that if an order is returned to our warehouse due to prolonged absence or other reasons, we may need to cancel your order. In such cases, any fees related to the return, including reimport duties, processing fees etc., will be deducted from your refund.

Bundling of Items from different orders

Each order is packaged and shipped as per the order made.

We are unable to combine multiple orders into one shipment or split a single order into separate shipments.

We appreciate your understanding.

Notice for deliveries to company or hotel addresses

For deliveries to corporate or hotel addresses where the recipient may not personally receive the parcel, please be aware of a potential risk of loss during internal handling.

Once delivery to the specified address is confirmed, our responsibility is considered fulfilled.

Disclaimer for Theft, Loss, and Damage

1. At the Maison Mihara Yasuhiro Online Store, if a customer designates a delivery method such as "leave at door" (unattended delivery) with the respective delivery company, the obligation to deliver the product is considered fulfilled once the item has been placed at the specified location. In the event that the item is subsequently lost, stolen or damaged by a third party, or if it suffers damage due to weather conditions (e.g., wind or rain), extreme temperatures, direct sunlight, or other environmental factors resulting in alteration or deterioration, our company assumes no responsibility.

2. We are also not liable for any damages incurred by the customer as a result of a parcel bearing the sender’s name, address, or phone number being delivered via unattended delivery.

3. Furthermore, our company bears no responsibility for any damage resulting from the nature or condition of the unattended delivery location.

4. In addition, we will not be held liable for any damage incurred by the customer through unattended delivery that is not attributable to our company.

About Unattended Delivery

Maison MIHARA YASUHIRO Online Store does not offer unattended delivery services an option when you placing an order.

For any inquiries regarding unattended optionsー such as the "leave at door” request, please contact the respective delivery company you selected at checkout directly.

During the checkout process, duties and taxes will be calculated for shipping to your country (for supported countries only) based on the items in your shopping cart.
If there are duties and taxes for your order, you can choose to prepay them during the checkout and you will be guaranteed that no other charges or fees will be added to your order.
Please note that this applies to individual orders only and not to multiple orders.
If you choose not to prepay, you will be liable for paying any duties, taxes and fees when you receive the order.

Guidelines and Limitations for Prepaid Customs Duty Services
You may be required to pay additional customs duties upon delivery despite choosing the prepay service. Please note we are not able to compensate you for the possible reasons below.
For certain countries including the United States:
・If the total order value exceeds 2,500 USD, it may be classified as a B2B transaction, triggering standard customs clearance. Our service is designed for B2C purposes and utilizes simplified customs procedures.
・Multiple shipments arriving at customs simultaneously could result in the consolidation of their values, potentially triggering standard customs clearance. If needed, please contact our customer support team to arrange a customized shipping schedule.
Important:

If standard customs clearance is required, the courier agent may contact you for additional information, such as an Importer Number (EIN), Social Security Number (SSN) or other information. Please provide the requested details promptly to avoid delays.
Failure to provide the required information may result in the shipment being returned. Any direct costs incurred from such a return will be the customer’s responsibility.

Please register for membership to place an order. Set your e-mail address and password, then proceed to member registration.
Before registering, be sure to read the "TERM OF USE" and "PRIVACY POLICY."
We will send you a confirmation e-mail after you complete the registration. If you do not receive the e-mail, there may be an error in your registered e-mail address.
You can change your membership information and edit your shipping address from the "My Account" page.
If you have forgotten your password, please click "Forgot Password" on the login screen and enter your details.

Q. How are points earned?

A. You will earn 1 point for every 100 JPY (excluding tax) spent on your order.
Points will be credited to your account within 30 days after your order has been shipped.
Points are calculated based on Japanese yen (JPY).
Regardless of the currency used for payment, your order amount will be converted to JPY and points will be awarded accordingly.
Therefore, the number of points awarded may vary depending on the exchange rate at the time of purchase.

Q. What happens if I pay in a currency other than Japanese yen?

A. Our point system is always based on JPY.
If you pay in a different currency, the amount will first be converted to JPY, and points will be calculated based on that value.
When redeeming points, they will also be automatically converted to your local currency at the time of checkout, using the current exchange rate.

Q. How much is 1 point worth?

A. 1 point = 1 JPY. You can apply your points as a discount at checkout.
Your available points will be shown before completing your order.
If paying in a different currency, your points will be converted to your local currency at the current exchange rate.

Q. Do points expire?

A. Yes. Points are valid for 1 year from the last time you earned or used them.
Expired points will be automatically removed from your account.

Q. Can I use points in physical stores?

A. Yes, points can also be used at Maison MIHARA YASUHIRO flagship stores in Japan.
(Some stores may be excluded — please contact us for details.)

We do not accept repairs for products shipped overseas.
If your product is defective and you wish to have it repaired, we will accept it. Please note that we may not be able to repair the product due to its condition.

Gift wrapping is currently not available.
When placing an order on the cart page, you can purchase one Maison MIHARA YASUHIRO original fabric shopping bag per item, which can be used for gift wrapping. A postcard-sized message card and an envelope are also included.
Please note that the shopping bag cannot be purchased individually.
For details such as size and price, please refer to the cart page.

Q. The color of the product looks different from what I saw online.
A. Due to the nature of photography and individual display settings, the color of the item may appear slightly different from how it looks in person. We appreciate your understanding.

Q. The product I received seems slightly different from the image.
A. As some images showcase sample pieces, the final product may feature refined variations in processing or proportions.

Q. Are there differences between individual items of the same design?
A. Each piece is crafted with care, and subtle distinctions in color, texture, or finish may naturally occur depending on the production batch or the individuality of the materials used.

Q. There are distressed details like holes or stains. Is this a defect?
A. Certain items feature intentional design elements such as distressing, fading, or worn finishes. These are not defects, but thoughtful expressions of the garment’s character and aesthetic.
Please note that not all products include these design treatments. We kindly encourage you to review the product description and images carefully before making your selection.

Q. I don't know what size sneakers I should wear.
A. Each product page displays a reference size chart for JP and US(MEN'S). Please select your size with reference to the chart.　The JP and US size charts are only a guide. Please understand that we do not guarantee the size.

I did not receive an e-mail.
An automatic e-mail is sent after your order is completed and after the order is shipped. If you do not receive an e-mail, please check the following. Even if you do not receive an e-mail, you can still check your order information from the "My Account" page.
・The e-mail address you registered when you placed your order is incorrect. You can change the e-mail address of your membership information, but you cannot change the e-mail address of an order that has already been confirmed. If you wish to change the e-mail address registered at the time of order, please contact us.
・The e-mail is in your spam folder.
・The e-mail address is set to "domain-specified receiving" or "e-mail address-specified receiving."

I get an error message and cannot place an order.
Please try the following. If the problem persists, please contact us.
・Change your web browser (e.g., from Safari to Google Chrome).
・Clear the cache of your web browser.
・Change the payment method.

How can I ship to Japan ?
There are currently two separate sites for Japanese and English. We accept domestic shipping from the Japanese site. Please switch the language to JP and go to the other site.

When will my credit card be charged ?
As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time.
The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

How can I know next restock date ?
Unfortunately, we are not able to provide the next restock details.
We restock the standard original sole sneakers usually every 2-4 months. The sneakers will appear as "COMING SOON" a few days before the restock date. You can check the restock date and time after "COMING SOON" appears.
For other products, please contact us.