We do not accept cancellations or exchanges after an order has been completed. 
We do not accept changes in order details such as size or color difference.
Exchanges and returns are accepted only if the delivered product is different from your order or defective. 
Please note that we may have to inform you of the return instead of the exchange if the prodcut is out-of-stock. 
For exchanges and returns, please contact us within 7 days from delivered date. After 7 days, the item will not be eligible for exchange or return.
Sale items are not eligible for returns or exchanges.
Products with the condition of the following are not eligible for exchange or return.
・The product is damaged or scratched by customer.
・The product has been used or washed.
・The bag, tags, or accessories included with the product are missing.
・The product was purchased from other store

Exchange 
1. If the delivered product is different from your order or defective, contact us within 7 days from delivered date.  After 7 days, the product will not be eligible for exchange or return.  Please note that we may have to inform you of the return instead of the exchange if the prodcut is out-of-stock. 
2. Send us the photos we requested by e-mail. We will check the photos carefully and let you know if we are able to accept the exchange.
3. Return the product. We sent you DHL return Waybill by e-mail. Please print it out and stick it to the retun package. You can arrange pick-up from an email we set to be sent from DHL.  We cover all cost including shippping fee and customs.
4. We check the product we received from you.  After we check the condition carefully, we will proceed the new shipment with DHL. We will send you the tracking number after the product is shipped. We cover all cost including shippping fee and customs.

Return
1. If the delivered product is different from your order or defective, contact us within 7 days from delivered date.  After 7 days, the product will not be eligible for exchange or return.
2. Send us the photos we requested by e-mail. We will check the photos carefully and let you know if we are able to accept the return.
2. Return the product. We sent you DHL return Waybill by e-mail. Please print it out and stick it to the retun package. You can arrange pick-up from an email we set to be sent from DHL.  We cover all cost including shippping fee and customs.
3. We check the product we received from you.  After we check the condition carefully, we will proceed the refund on your payment. If you paid the customs when you received the order, please send us the proof the your payment by e-mail. We will refund through PayPal (PayPal account with same e-mail address you registered at our online store is required)

1. Credit Cards

VISA / Mastercard / Diners Club / American Express / JCB are available.
Payment is confirmed at the time of product order, but the settlement date may shift by a few days.
We are unable to investigate inquiries regarding debits, refund periods, etc. Please contact your credit card provider.

2.PayPal

You can shop easily online without having to enter your credit card details on the website.
To register for a PayPal account, visit the website https://www.paypal.com .

3.Apple Pay

Apple Pay allows you to make a payment from your Apple Pay-enabled iPhone using your registered shipping and credit card information.
Simply tap the "Apple Pay" button and complete the authorization process to make a purchase.
Visit https://www.apple.com/apple-pay/ for more information.

4.Alipay+

The payment system which accepts the following payment services in addition to Alipay (China).
Payments are converted into the Chinese currency, Yuen.
AlipayHK
Touch’nGo
Boost
DANA
BPI
Kakao pay
GCash
rabbitLINEpay

We ship from Japan. DHL and EMS are available.

> DHL postage
> DHL country zone
> EMS postage
> EMS country zone

Shipping fee will be caluculated with size, weight and destination counrty, and will be shown before your checkout. 
The order will be shipped within 1 to 3 business days from the date of your order. 
Pleae note if the product is found to be defective before shipping, the order may be cancelled.
Shipping inforamtion changes can only be accepted for orders placed prior to shipment processing. Once the shipping process has started, we will not be able to accept changes.

Algeria (EMS,DHL)
Argentina (EMS,DHL)
Australia (EMS,DHL)
Austria (EMS,DHL)
Azerbaijan (EMS,DHL)
Bahrain (EMS,DHL)
Bangladesh (EMS,DHL)
Barbados (DHL)
Belarus (DHL)
Belgium (EMS,DHL)
Bhutan (EMS,DHL)
Botswana (DHL)
Brazil (EMS,DHL)
Brunei (EMS,DHL)
Bulgaria (EMS,DHL)
Cambodia (EMS,DHL)
Canada (EMS,DHL)
Chile (EMS,DHL)
China (EMS,DHL)
Colombia (EMS,DHL)
Costa Rica (EMS,DHL)
Cote d'Ivoire (EMS,DHL)
Croatia (EMS,DHL)
Cuba (EMS,DHL)
Cyprus (EMS,DHL)
Czech Republic (EMS,DHL)
Denmark (EMS,DHL)
Djibouti (EMS,DHL)
Ecuador (EMS,DHL)
Egypt (EMS,DHL)
El Salvador (EMS,DHL)
Estonia (EMS,DHL)
Ethiopia (EMS,DHL)
Fiji (DHL)
Finland (EMS,DHL)
France (EMS,DHL)
Gabon (EMS,DHL)
Germany (EMS,DHL)
Ghana (EMS,DHL)
Greece (EMS,DHL)
Guam (EMS,DHL)
Honduras (DHL)
Hong Kong (EMS,DHL)
Hungary (EMS,DHL)
Iceland (EMS,DHL)
India (EMS,DHL)
Indonesia (EMS,DHL)
Iran (EMS,DHL)
Iraq (EMS,DHL)
Ireland (EMS,DHL)
Israel (EMS,DHL)
Italy (EMS,DHL)
Jamaica (EMS,DHL)
Japan (EMS,DHL)
Jordan (EMS,DHL)
Kenya (EMS,DHL)
Korea (EMS,DHL)
Kuwait (EMS,DHL)
Laos (EMS,DHL)
Latvia (EMS,DHL)
Lebanon (EMS,DHL)
Liechtenstein (EMS,DHL)
Lithuania (EMS,DHL)
Luxembourg (EMS,DHL)
Macao (EMS,DHL)
Madagascar (EMS,DHL)
Malaysia (EMS,DHL)
Maldives (EMS,DHL)
Malta (EMS,DHL)
Mauritius (EMS,DHL)
Mexico (EMS,DHL)
Monaco (EMS,DHL)
Mongolia (EMS,DHL)
Morocco (EMS,DHL)
Myanmar (EMS,DHL)
Nepal (EMS,DHL)
Netherlands (EMS,DHL)
New Caledonia (EMS,DHL)
New Zealand (EMS,DHL)
Nigeria (EMS,DHL)
North Macedonia (EMS,DHL)
Norway (EMS,DHL)
Oman (EMS,DHL)
Pakistan (EMS,DHL)
Panama (EMS,DHL)
Papua New Guinea (DHL)
Paraguay (DHL)
Peru (EMS,DHL)
Philippines (EMS,DHL)
Poland (EMS,DHL)
Portugal (EMS,DHL)
Qatar (EMS,DHL)
Romania (EMS,DHL)
Rwanda (EMS,DHL)
Saipan (EMS,DHL)
San Marino (EMS,DHL)
SaudiArabia (EMS,DHL)
Senegal (EMS,DHL)
Serbia (EMS,DHL)
SierraLeone (EMS,DHL)
Singapore (EMS,DHL)
Slovakia (EMS,DHL)
Slovenia (EMS,DHL)
Solomon (DHL)
South Africa (EMS,DHL)
Spain (EMS,DHL)
SriLanka (EMS,DHL)
Sudan (EMS,DHL)
Sweden (EMS,DHL)
Switzerland (EMS,DHL)
Syria (DHL)
Taiwan (EMS,DHL)
Tanzania (EMS,DHL)
Thailand (EMS,DHL)
Togo (EMS,DHL)
TrinidadandTobago (EMS,DHL)
Tunisia (EMS,DHL)
Turkey (EMS,DHL)
Uganda (EMS,DHL)
Ukraine (EMS,DHL)
UnitedArabEmirates (EMS,DHL)
UnitedKingdom (EMS,DHL)
Uruguay (EMS,DHL)
USA (EMS,DHL)
Venezuela (EMS,DHL)
Vietnam (EMS,DHL)
Zimbabwe (DHL)

The total payment amount is NOT including customs and taxes.
All orders outside Japan could be subject to customs and taxes of your country. Please proceed the payment when you are contacted by shipper.
If you have any questions about customs and taxes, please contact your local service. We are unable to provide the information.

Please register your membership to place an order. Set your e-mail address and password, then proceed to member registration.
Before registering, be sure to read the "TERM OF USE" and "PRIVACY POLICY" .
We sent you a confirmation e-mail after you complete the registration. If you do not receive an e-mail, there may be an error in your registered email address.
You can change your membership information and eidt your shipping address from "My Account" page.
If you have forgotten your password, please click "Forgot Password" on the login screen and enter the information.

How to Get
Point will be earned for every 100 JPY of purchase amount. Points will be added to your account 30 days after the order is shipped.
Example : 4,666 JPY→ 46 points / 661 JPY→ 6 points

How to Use
You can use your points for the payment of your order as 1pt = 1 JPY. Available points will be shown before checkout.  Please enter the points you wish to use.
Points from multiple member IDs (registered email addresses) cannot be combined.
Valid for one year from the last date you earned or used your points. Points will expire after the expiration date or when you cancel your membership.
Points can also be used at Maison MIHARA YASUHIRO stores in Japan. Some stores are excluded. Please contact us for more details.

We don't accept the reapair for the product shipped overseas.
If your product is defective and you wish to have it repaired, we will accept it. Please note that we may not be able to repair the product due to its condition.

Gift wrapping is currently not available.
When placing an order on the cart page, you can purchase one Maison MIHARA YASUHIRO original fabric shopping bag per item, which can be used for gift wrapping. A postcard-sized message card and an envelope are also included.
Please note that the shopping bag cannot be purchased on its own. 
For details such as size and price, please refer to the cart page.

I did not receive an e-mail.
An automatic e-mail is sent after your order is completed and after the order is shipped. If you do not receive an e-mail, please check the following. Even if you do not receive an e-mail, you can still check your order information from "My Account" page.
・The e-mail address you registered when you placed your order is incorrect. You can change the e-mail address of your membership information, but you cannot change the e-mail address of an order that has already been confirmed. If you wish to change the e-mail address registered at the time of order, please contact us.
・The e-mail is in your spam folder.
・The email address is set to "domain-specified receiving" or "email address-specified receiving".

I get an error message and cannot place an order.
Please try the following. If the problem persists, please contact us.
・Change your web browser (e.g., from Safari to Google Chrome).
・Clear the cache of your web browser.
・Change the payment method.

How can I ship to Japan ?
There are currently two divided sites for Japanese and Englsih. We accept domestic shippings from Japanese one. Pleae switch the language to JP  and go to another site.

When will my credit card be charged ?
As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. 
The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

How can I know next restock date ?
Unfortunately we are not able to provide the next restock details.
We restock the standard original sole sneakers usually every 2-4 months.The sneakers will be appeared as "COMING SOON” few days before the restock date.You can check restock date and time after  "COMING SOON” appears.
For other products, please contact us.