We do not accept cancellations or exchanges after an order has been completed. 
We do not accept changes in order details such as size or color difference.
Exchanges and returns are accepted only if the delivered product is different from your order or defective. 
Please note that we may have to issue a refund instead of an exchange if the product is out of stock.
For exchanges and returns, please contact us within 7 days from the delivery date. After 7 days, the item will not be eligible for exchange or return.
Sale items are not eligible for returns or exchanges.
Products with the following conditions are not eligible for exchange or return:
・The product is damaged or scratched by the customer.
・The product has been used or washed.
・The bag, tags, or accessories included with the product are missing.
・The product was purchased from other stores.

Exchange 
1.If the delivered product is different from your order or defective, contact us within 7 days from the delivery date. After 7 days, the product will not be eligible for exchange or return. Please note that we may have to issue a refund instead of an exchange if the product is out of stock.
2. Send us the photos we requested by e-mail. We will check the photos carefully and let you know if we are able to accept the exchange.
3. Return the product. We will send you a DHL return waybill by e-mail. Please print it out and stick it to the return package. You can arrange pick-up from an email we arranged to be sent by DHL. We cover all costs including the shipping fee and customs.
4. We check the product we receive from you. After we check the condition carefully, we will proceed with the new shipment via DHL. We will send you the tracking number after the product is shipped. We cover all costs including the shipping fee and customs.

Return
1.If the delivered product is different from your order or defective, contact us within 7 days from the delivery date. After 7 days, the product will not be eligible for exchange or return.
2. Send us the photos we requested by e-mail. We will check the photos carefully and let you know if we are able to accept the return.
3. Return the product. We will send you a DHL return waybill by e-mail. Please print it out and stick it to the return package. You can arrange pick-up from an email we arranged to be sent by DHL. We cover all costs including the shipping fee and customs.
4. We check the product we receive from you. After we check the condition carefully, we will issue the refund on your payment. If you paid customs fees when you received the order, please send us proof of your payment by e-mail. We will issue the refund through PayPal (PayPal account with the same e-mail address you registered at our online store is required).

1. Credit Cards

VISA / Mastercard / Diners Club / American Express / JCB are available.
Payment is confirmed at the time of product order, but the settlement date may shift by a few days.
We are unable to investigate inquiries regarding debits, refund periods, etc. Please contact your credit card provider.

2.PayPal

You can shop easily online without having to enter your credit card details on the website.
To register for a PayPal account, visit the website https://www.paypal.com .

3.Apple Pay

Apple Pay allows you to make a payment from your Apple Pay-enabled iPhone using your registered shipping and credit card information.
Simply tap the "Apple Pay" button and complete the authorization process to make a purchase.
Visit https://www.apple.com/apple-pay/ for more information.

4.Alipay+

The payment system which accepts the following payment services in addition to Alipay (China).
Payments are converted into the Chinese currency, Yuen.
AlipayHK
Touch’nGo
Boost
DANA
BPI
Kakao pay
GCash
rabbitLINEpay

We ship from Japan. DHL and EMS are available.

> DHL postage
> DHL country zone
> EMS postage
> EMS country zone

The shipping fee will be calculated with size, weight, and the destination country, and will be shown before your checkout.
The order will be shipped within 1 to 3 business days from the date of your order.

Please note that if the product is found to be defective before shipping, the order may be cancelled.
Shipping information changes can only be accepted for orders placed prior to shipment processing. Once the shipping process has started, we will not be able to accept changes.

Algeria (EMS,DHL)
Argentina (EMS,DHL)
Australia (EMS,DHL)
Austria (EMS,DHL)
Azerbaijan (EMS,DHL)
Bahrain (EMS,DHL)
Bangladesh (EMS,DHL)
Barbados (DHL)
Belarus (DHL)
Belgium (EMS,DHL)
Bhutan (EMS,DHL)
Botswana (DHL)
Brazil (EMS,DHL)
Brunei (EMS,DHL)
Bulgaria (EMS,DHL)
Cambodia (EMS,DHL)
Canada (EMS,DHL)
Chile (EMS,DHL)
China (EMS,DHL)
Colombia (EMS,DHL)
Costa Rica (EMS,DHL)
Cote d'Ivoire (EMS,DHL)
Croatia (EMS,DHL)
Cuba (EMS,DHL)
Cyprus (EMS,DHL)
Czech Republic (EMS,DHL)
Denmark (EMS,DHL)
Djibouti (EMS,DHL)
Ecuador (EMS,DHL)
Egypt (EMS,DHL)
El Salvador (EMS,DHL)
Estonia (EMS,DHL)
Ethiopia (EMS,DHL)
Fiji (DHL)
Finland (EMS,DHL)
France (EMS,DHL)
Gabon (EMS,DHL)
Germany (EMS,DHL)
Ghana (EMS,DHL)
Greece (EMS,DHL)
Guam (EMS,DHL)
Honduras (DHL)
Hong Kong (EMS,DHL)
Hungary (EMS,DHL)
Iceland (EMS,DHL)
India (EMS,DHL)
Indonesia (EMS,DHL)
Iran (EMS,DHL)
Iraq (EMS,DHL)
Ireland (EMS,DHL)
Israel (EMS,DHL)
Italy (EMS,DHL)
Jamaica (EMS,DHL)
Japan (EMS,DHL)
Jordan (EMS,DHL)
Kenya (EMS,DHL)
Korea (EMS,DHL)
Kuwait (EMS,DHL)
Laos (EMS,DHL)
Latvia (EMS,DHL)
Lebanon (EMS,DHL)
Liechtenstein (EMS,DHL)
Lithuania (EMS,DHL)
Luxembourg (EMS,DHL)
Macao (EMS,DHL)
Madagascar (EMS,DHL)
Malaysia (EMS,DHL)
Maldives (EMS,DHL)
Malta (EMS,DHL)
Mauritius (EMS,DHL)
Mexico (EMS,DHL)
Monaco (EMS,DHL)
Mongolia (EMS,DHL)
Morocco (EMS,DHL)
Myanmar (EMS,DHL)
Nepal (EMS,DHL)
Netherlands (EMS,DHL)
New Caledonia (EMS,DHL)
New Zealand (EMS,DHL)
Nigeria (EMS,DHL)
North Macedonia (EMS,DHL)
Norway (EMS,DHL)
Oman (EMS,DHL)
Pakistan (EMS,DHL)
Panama (EMS,DHL)
Papua New Guinea (DHL)
Paraguay (DHL)
Peru (EMS,DHL)
Philippines (EMS,DHL)
Poland (EMS,DHL)
Portugal (EMS,DHL)
Qatar (EMS,DHL)
Romania (EMS,DHL)
Rwanda (EMS,DHL)
Saipan (EMS,DHL)
San Marino (EMS,DHL)
SaudiArabia (EMS,DHL)
Senegal (EMS,DHL)
Serbia (EMS,DHL)
SierraLeone (EMS,DHL)
Singapore (EMS,DHL)
Slovakia (EMS,DHL)
Slovenia (EMS,DHL)
Solomon (DHL)
South Africa (EMS,DHL)
Spain (EMS,DHL)
SriLanka (EMS,DHL)
Sudan (EMS,DHL)
Sweden (EMS,DHL)
Switzerland (EMS,DHL)
Syria (DHL)
Taiwan (EMS,DHL)
Tanzania (EMS,DHL)
Thailand (EMS,DHL)
Togo (EMS,DHL)
TrinidadandTobago (EMS,DHL)
Tunisia (EMS,DHL)
Turkey (EMS,DHL)
Uganda (EMS,DHL)
Ukraine (EMS,DHL)
UnitedArabEmirates (EMS,DHL)
UnitedKingdom (EMS,DHL)
Uruguay (EMS,DHL)
USA (EMS,DHL)
Venezuela (EMS,DHL)
Vietnam (EMS,DHL)
Zimbabwe (DHL)

The total payment amount does NOT include customs and taxes.
All orders outside Japan may be subject to customs and taxes in your country. Please complete the payment when you are contacted by the shipper.
If you have any questions about customs and taxes, please contact your local customs service. We are unable to provide this information.

Please register for membership to place an order. Set your e-mail address and password, then proceed to member registration.
Before registering, be sure to read the "TERM OF USE" and "PRIVACY POLICY."
We will send you a confirmation e-mail after you complete the registration. If you do not receive the e-mail, there may be an error in your registered e-mail address.
You can change your membership information and edit your shipping address from the "My Account" page.
If you have forgotten your password, please click "Forgot Password" on the login screen and enter your details.

How to Earn 
Points are earned for every 100 JPY spent. Points will be added to your account 30 days after the order is shipped.
Example: 4,666 JPY → 46 points / 661 JPY → 6 points

How to Use
You can use your points as 1pt = 1 JPY. Available points will be shown before checkout. Please enter the points you wish to use.
Points from multiple member IDs (registered e-mail addresses) cannot be combined.

Points are valid for one year from the last date you earned or used your points. Points will expire after the expiration date or when you cancel your membership.

Points can also be used at Maison MIHARA YASUHIRO stores in Japan. Some stores are excluded. Please contact us for more details.

We do not accept repairs for products shipped overseas.
If your product is defective and you wish to have it repaired, we will accept it. Please note that we may not be able to repair the product due to its condition.

Gift wrapping is currently not available.
When placing an order on the cart page, you can purchase one Maison MIHARA YASUHIRO original fabric shopping bag per item, which can be used for gift wrapping. A postcard-sized message card and an envelope are also included.
Please note that the shopping bag cannot be purchased individually.
For details such as size and price, please refer to the cart page.

I did not receive an e-mail.
An automatic e-mail is sent after your order is completed and after the order is shipped. If you do not receive an e-mail, please check the following. Even if you do not receive an e-mail, you can still check your order information from the "My Account" page.
・The e-mail address you registered when you placed your order is incorrect. You can change the e-mail address of your membership information, but you cannot change the e-mail address of an order that has already been confirmed. If you wish to change the e-mail address registered at the time of order, please contact us.
・The e-mail is in your spam folder.
・The e-mail address is set to "domain-specified receiving" or "e-mail address-specified receiving."

I get an error message and cannot place an order.
Please try the following. If the problem persists, please contact us.
・Change your web browser (e.g., from Safari to Google Chrome).
・Clear the cache of your web browser.
・Change the payment method.

How can I ship to Japan ?
There are currently two separate sites for Japanese and English. We accept domestic shipping from the Japanese site. Please switch the language to JP and go to the other site.

When will my credit card be charged ?
As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time.
The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

How can I know next restock date ?
Unfortunately, we are not able to provide the next restock details.
We restock the standard original sole sneakers usually every 2-4 months. The sneakers will appear as "COMING SOON" a few days before the restock date. You can check the restock date and time after "COMING SOON" appears.
For other products, please contact us.